XEROX 7245

XEROX 7245

Postby RICHEVAN » Mon Aug 11, 2008 6:30 am

I am using Auto Importer 3.03 and am finding the following:

- HP 9250 scanning to ftp. The Auto Importer picks up the scans (TIF and HPS) and they are processed.

- Xerox 7245 scanning to ftp. The Auto Importer when running an active profile STOPS the Xerox scanning to the ftp share.

The Xerox transmission report notes a failed transmission and the reason is Completed with an Error (016-586): Lock folder delete failure in FTP.

The FTP log does not contain any entries regarding this attempted scan.

If I switch off the active profile in the Auto Importer I can scan from the Xerox to the ftp share.

Any ideas?
RICHEVAN
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Postby gayathri.srinivasan@kofax.com » Mon Aug 11, 2008 8:18 am

Richard,

Are the Xerox and HP dumping images to different ftp locations or same?
What is the difference in the 2 setups?
You can review the AutoImport logs (if applicable) from the AscentSV\logs location and send it us to give us more info on the cause.
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Postby cgodby » Tue Aug 12, 2008 7:20 am

Xerox MFP's work by creating a .lck (known as a lock folder) prior to transfering the file, in the same transfer location as your image file. Once the transfer is complete the lock folder is deleted. I'd check that sufficient rights have been granted so that the lock folder can be deleted after the transfer.
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