Slow license

Slow license

Postby pravinsn1 » Mon Feb 08, 2010 6:04 am

Hi,

I run the KC8 License Utility and it takes 30 seconds to show information. All modules like Batch Manager, Administration, etc are taking the same time to open up.

My setup is as follows:
a) KC 8.0 and KTM 4.5
b) Running in cluster environment
c) SQL Server Express Edition

I've tried the following and none of it improved the speed:
a) Excluded ChapterSS, ChapterSV and TIF images from anti-Virus
b) Enabling TCP/IP using cliconfig.exe
c) Checked ACConfig.XML
d) Ran DBUtil.exe to change from SQL Server to Standard, just in case the SQL Server DB is the bottleneck.
e) Checked ports - TCP listening to 2424. Did not find an entry for UDP listening to 1434. Could this be the problem? If yes, how to resolve it?

Any suggestions are welcome.

Thanks,

Pravin
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Re: Slow license

Postby russell@centuryc.com » Mon Feb 08, 2010 12:43 pm

I suspect a firewall issue, either on the server or the client. You may want to temporary disable the firewall to confirm the issue. I think you can find the instructions in the install document.
Russell
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Re: Slow license

Postby pravinsn1 » Thu Apr 01, 2010 6:58 am

This issue is resolved. Sharing the solution here.

The problem was because of an extra line in ACConfig.XML:

ACConfig.XML:

<Licensing>
<Service Key="Licensing\Licensing Service" Host="####" /> <----------- This was the extra line, that I deleted to solve the issue
</Licensing>
- <Services>
- <Licensing>
<Service Key="Licensing\Licensing Service" Host="####" Protocol="http" Port="2424" Enterprise="1" />
<Service Key="Licensing\Licensing Service" Host="####" Protocol="http" Port="2424" Enterprise="1" />
</Licensing>
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