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license Utility ACTIVATE greyed out for KC 10.1

PostPosted: Mon Jul 21, 2014 11:45 am
by stanhi
problem: Kofax Capture 10.1 License Utility option ACTIVATE is greyed out.

The AnywhereUSB viewer shows [Port2] DeviceConnected : Safenet USB SuperPro/UltraPro
using version 3.52.51 of AnywhereUSB

The following message box appears.
Unable to get license status. The server may be down or the network may have problems.
[7011] SALicClnt: The License Server cannot be found. Verify the registration key.


Port 2424 is shown as Listening

Tried connecting 2 different dongles but same result.

using VM with Windows 2008

Re: license Utility ACTIVATE greyed out for KC 10.1

PostPosted: Sat Jul 26, 2014 2:23 am
by dkekesi
Why don't you move to software based licensing? It's cheap, and then you can forget about the dongle and AnywhereUSB.

PS: this is not the forum for this type of question. You should ask this in the Kofax Capture General forum.