No Scanner is available

No Scanner is available

Postby kristichilcote » Thu Jul 09, 2009 10:14 am

I am evaluating the Kofax Desktop. When I start it, I get the dialog box to "Select Scanner" but my scanner is not listed. I have an HP Officejet Pro L7580 with a LAN connection. I tried the "Add Scanner" button but the scanner is not showing there either. My scanner shows up in Control Panel --> Scanners and Cameras and I am able to scan with the TWAIN drivers using Adobe Acrobat 7.0 Standard. Anybody have any ideas? I can't wait to try it!
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Re: No Scanner is available

Postby JohnCox » Thu Jul 09, 2009 1:09 pm

Is your operating system Windows Vista?
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Re: No Scanner is available

Postby kristichilcote » Tue Aug 18, 2009 5:29 am

No, I have Windows XP SP3.
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Re: No Scanner is available

Postby cliff.skoglund@kofax.com » Fri Sep 25, 2009 3:08 pm

Please try the suggestions as listed in Knowledgebase article # 12724 to see if they can help resolve your issue.

http://knowledgebase.kofax.com/faqsearc ... QAID=12724
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