Several Problems

Several Problems

Postby monts » Tue Dec 15, 2009 5:45 pm

With some tech help and running an exe file, I can now scan using a twain compatible driver and my Brother 8820 MFC on XP (3).

The scan is slow, the scanner will not turn off, and only one page shows up even though 2 or more pages goes through the scanner.

Is this fixable?
monts
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Re: Several Problems

Postby david.tankersley@kofax.com » Wed Dec 16, 2009 10:40 am

Hello Monts,
I have a few questions & suggestions for you to try:

Have you been able to test this scanner in any other scan application, such as MS Word, Adobe Acrobat, or any software that Brother provides? If so, how is the performance compared to Kofax Desktop?

Have you tried toggling between Kofax mode and External mode? Does this scan faster?
See QAID 12436
http://knowledgebase.kofax.com/faqsearc ... QAID=12436

Have you tried changing the transfer mode? See QAID 12618
http://knowledgebase.kofax.com/faqsearc ... QAID=12618

Also, what driver(s) have you installed for this scanner?
david.tankersley@kofax.com
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Re: Several Problems

Postby monts » Wed Dec 16, 2009 4:26 pm

Now we are talking and all works fine (and fast).

I toggled to external mode and that did the trick.

Thanks David!
monts
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Re: Several Problems

Postby david.tankersley@kofax.com » Thu Dec 17, 2009 8:55 am

I am glad to hear this!
Thanks for letting me know.
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