Unable to create searchable documents with Kofax Desktop 2.0

Unable to create searchable documents with Kofax Desktop 2.0

Postby skass » Thu Mar 25, 2010 2:49 pm

I have discovered that the documents created by Kofax Desktop utilizing the OCR features does not generate a searchable document. Using Copernic Desktop Pro I am unable to search any documents created in this manner. Scanning the same document through PaperPort appears fine. To my dismay when I presented this problem to Kofax support they were very uninterested and directed me to the forum. I tried to explain that as an end user who is purchasing the product it's not our responsibility to bring this issue to a forum. This is not the support one should expect, especially for those who have invested $1000s into their software. I am using a Dell Windows 7 X64 and a Fujitsu fi-6130. If anyone has any input or wishes to check this problem out, please do.
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Re: Unable to create searchable documents with Kofax Desktop 2.0

Postby john.killinger » Fri Mar 26, 2010 8:53 am

Are you able to search the PDF using Adobe Acrobat?

Thanks,

John
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Re: Unable to create searchable documents with Kofax Desktop 2.0

Postby david.tankersley@kofax.com » Fri Mar 26, 2010 9:22 am

Can you please detail how you are enabling the searchable PDF's?
Are you saving a profile?
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Re: Unable to create searchable documents with Kofax Desktop 2.0

Postby skass » Fri Mar 26, 2010 9:43 am

To John

Adobe Acrobat is not a search engine, however if I resave the document using Acrobat's OCR it then becomes searchable with Copernic.
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Re: Unable to create searchable documents with Kofax Desktop 2.0

Postby david.tankersley@kofax.com » Fri Mar 26, 2010 9:47 am

Perhaps John was referring to Adobe Reader. After exporting the images, is Adobe Reader able to search through the PDF's?
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