Kofax Desktop Crashes win 7

Kofax Desktop Crashes win 7

Postby igreen » Mon Dec 13, 2010 3:23 pm

I have started to get chashes with Kofax desktop and windows 7. I am not sure as to the cause. I have received the followin error message.

Detailed technical information follows:
---
(Inner Exception)
Date and Time: 14/12/2010 10:08:34 AM
Machine Name: DOWNSTAIRS
IP Address: fe80::a8de:6d4c:40cc:c1f6%11
Current User: downstairs\ig

Application Domain: C:\Program Files (x86)\Kofax\Kofax Desktop\Bin\
Assembly Codebase: file:///C:/Program Files (x86)/Kofax/Kofax Desktop/Bin/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=4.3.1910.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 4.3.1910.2005
Assembly Build Date: 25/03/2005 2:06:50 AM

Exception Source: KofaxDesktopOfficeAddin
Exception Type: System.IO.FileLoadException
Exception Message: Could not load file or assembly 'DevExpress.Utils.v8.3, Version=8.3.5.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a' or one of its dependencies. Strong name signature could not be verified. The assembly may have been tampered with, or it was delay signed but not fully signed with the correct private key. (Exception from HRESULT: 0x80131045)
Exception Target Site: InitializeTheme

---- Stack Trace ----
KofaxSimpleScan.OfficeAddin.AddinModule.InitializeTheme()
AddinExpress.MSO.2005.DLL: N 00000 (0x0) JIT
KofaxSimpleScan.OfficeAddin.AddinModule.AddinModule_AddinInitialize(sender As Object, e As EventArgs)
AddinExpress.MSO.2005.DLL: N 0000 (0x0) IL
AddinExpress.MSO.ADXAddinModule.Extensibility.IDTExtensibility2.OnStartupComplete(custom As Array&)
AddinExpress.MSO.2005.DLL: N 0654 (0x28E) IL



(Outer Exception)
Date and Time: 14/12/2010 10:08:34 AM
Machine Name: DOWNSTAIRS
IP Address: fe80::a8de:6d4c:40cc:c1f6%11
Current User: downstairs\ig

Application Domain: C:\Program Files (x86)\Kofax\Kofax Desktop\Bin\
Assembly Codebase: file:///C:/Program Files (x86)/Kofax/Kofax Desktop/Bin/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=4.3.1910.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 4.3.1910.2005
Assembly Build Date: 25/03/2005 2:06:50 AM

Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occured in the code of the add-in.
Exception Target Site: Object reference not set to an instance of an object.

---- Stack Trace ----
igreen
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Joined: Wed Apr 07, 2010 3:59 am

Re: Kofax Desktop Crashes win 7

Postby john.killinger » Tue Dec 14, 2010 11:31 am

Igor -

Which version of Windows 7 are you using? (32-bit, 64-bit) (Home Premium, Professional, Ultimate)

Which version of MS Office is installed?

What happens when you disable the MS Office Add-In in the Kofax Desktop Administration utility?


Thanks,

John
john.killinger
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Posts: 68
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Re: Kofax Desktop Crashes win 7

Postby igreen » Fri Dec 17, 2010 5:41 am

Hi
I am using windows 7 64 bit version. The version of office is 2010 ( the 32 bit version).

I just tried to run the Kofax Desktop Administration utility but I can't as it also crashes when run.

I attach a screen capture of the error window
Ivor
Attachments
Kofax-Admin-crash.pdf
(28.44 KiB) Downloaded 401 times
igreen
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Posts: 18
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Re: Kofax Desktop Crashes win 7

Postby john.killinger » Mon Dec 20, 2010 12:35 pm

Did this behavior begin shortly after upgrading to MS Office 2010?

Thanks,

John
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