Poor image quality

Poor image quality

Postby klester » Tue Feb 15, 2011 2:56 am

I'm using Kofax Desktop 2 with a Fujitsu fi5650c scanner and twain driver. When scanning duplex pages the second page and subsequent second pages, ie pages 2, 4, 6 etc are smudged. If I reverse the pages so page 2 is the first page scanned then it is fine but origial page 1 is smudged.
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Re: Poor image quality

Postby rpapa » Tue Feb 15, 2011 9:25 am

that looks like some dirt on the scanner...

have you tried cleaning the glass for the back side?
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Re: Poor image quality

Postby klester » Tue Feb 15, 2011 11:47 am

Sorry, I should have gone on to explain that the operator had cleaned both glass plates in the scanner. Furthermore, this was confirmed as not being the cause becuase at the same scanner we scanned the document using Kofax Capture 9 and all images were clear without smudges.
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Re: Poor image quality

Postby cliff.skoglund@kofax.com » Tue Feb 15, 2011 8:59 pm

Kofax Capture for this scanner should be using the ISIS driver. As you stated, you are using the TWAIN driver for Kofax Desktop. You cannot use an ISIS driver with Kofax Desktop, so you may want to try using another TWAIN application for testing the image quality.
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