Activation dilemma

Activation dilemma

Postby » Fri Feb 25, 2011 8:31 am

I installed the demo and then purchased a license. When prompted to enter it, I got a screen that said it was accepted. Next time I tried to open the program I got the Days Remaining message. I tried to enter my key again, and got a message that it was already in use on HP8740 (my computer name). It warned me that I could try to enter again, but this was my last chance. Entered the key and it was accepted. Next time I opened the program I again got the Days Remaining message. I tried to enter the key again and got a message that this key was in use on two machines ("HP8740, "HP8740") and that I could not use that key again. So, here I am having paid the $49 and unable to use the license I purchased. I have not even installed a demo on any other machine! What to do?

Thanks
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Re: Activation dilemma

Postby » Thu Mar 03, 2011 2:20 pm

Hello AlKarr,

I apologize for the long delay in responding to your message.
can you please send me your license information and screen shots of the messages you are seeing?
Also, what operating system are you using?
E-mail me at:
david.tankersley@kofax.com

Thanks
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