Error CDT002 and U8 with an Kodak i2620 scanner

Error CDT002 and U8 with an Kodak i2620 scanner

Postby BenoitSchmid » Thu Jan 12, 2017 2:19 am

Good morning,

We are running KC 10.1.
I have installed a new Kodak i2620 scanner.

When I scan, several pages generate a CDT002 error in Kofax Capture client and U8 error on the scanner.
I have noticed that it is often with pages that contains tape on it.

When I check the scanned pages I can see that only one page has been scanned.
Therefore the problem is not multi pages that have been feed.

The Kodak documentation specifies the following:
U8 -> Multifeed
• A multifeed document has been detected.
Clear the multifeed condition.
• The document you are trying to scan is
too long.

Do you know how I can diagnose why I get this error?
How can I know if it is a configuration problem or a driver problem or an hardware problem?
How is checked the document size (too long or not)?

Thanks in advance for your help.
BenoitSchmid
Participant
 
Posts: 11
Joined: Mon Nov 04, 2013 4:37 am

Re: Error CDT002 and U8 with an Kodak i2620 scanner

Postby BenoitSchmid » Mon Jan 16, 2017 5:52 am

Good afternoon,

It turned out that the problem is coming from the fact that ultrasound multifeed was activated.

Regards,
BenoitSchmid
Participant
 
Posts: 11
Joined: Mon Nov 04, 2013 4:37 am


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