How to fix the image controls ?

How to fix the image controls ?

Postby » Thu Apr 08, 2010 12:22 pm

Hi all ,

This is what happens when i log-in on the machine which is our KC 8.0 server:

When i try to open up the Administartion Module :
    Error : Bad file specification.
    Unabale to initialize : VRS QC Later Bad Filename or Number
    Once i get through these error messages, i cannot see the sample images for any of the batch classes.
    If i try to open up a sample image the admin module hangs.

When i try to open up the Scan Module :
    I get the same error messages and once i get through them the scan button is grayed out.It does not let me scan or do software import

When i try to delete or configure any of the sources in the scanner configuration utility :
    It will not let me do it and keeps giving me the 'error code-134 '


The fun part is this happens only for me . All my other collegues are able to use any of these modules without difficulty.
Am attaching the print screens for the error messages i get . Any help is better than no help.
Attachments
Error messages.doc
Print screen of the error messages
(224 KiB) Downloaded 402 times
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Re: How to fix the image controls ?

Postby » Fri Apr 09, 2010 12:04 pm

It looks like you are using a limited user account that has not been granted sufficient user permissions to access the resources that Capture requires.

Please see the following Knowledgebase articles that describe the permissions that your IT department will need to set for your account:

http://knowledgebase.kofax.com/faqsearc ... ?QAID=2482

http://knowledgebase.kofax.com/faqsearc ... ?QAID=8309
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Re: How to fix the image controls ?

Postby » Mon Apr 12, 2010 8:00 am

Worked like a charm !!!
The kofax support had made me do the QAID# 2482 but forgot the #8309
Adding permissions for myself in the registry did the trick .

Thanks!
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