Error while installing on Windows 2003

Error while installing on Windows 2003

Postby richard » Thu Apr 24, 2008 12:51 am

Our core business application requires an installing of Kofax Adrenaline. For the remote users I want to install Kofax Adrenaline on our Windows 2003 (SP1) SE Terminal Server.

Due the installation Kofax gives me the following error:

> Sentinel driver install failed <

After a reboot Windows 2003 told me that it could not load the service inaspi32.sys.

I've installed Kofax Adrenaline 4.00.071
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Postby russell@centuryc.com » Thu Apr 24, 2008 12:30 pm

Check the manual. Last I remembered, Adrenaline isn't supported under Windows 2003.
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Postby RHaba » Wed Jun 11, 2008 7:05 am

Getting this same message under Win XP SP2. I did some more browsing and it seems that the virus virtumonde can infect this file. Looking into that, but I just wanted to say that this problem is not just related to Win 2003.
Perot Systems - Healthcare Division
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Postby harkconnen » Fri Jul 04, 2008 3:18 pm

Installing AIPE_4.00.071 under XP+SP2, KOFAX gives the same error message (Severe) "Sentinel driver install failed", at SETUP "Copying Hardware Copy Protection files ..." (%92). After that continues the installation...

Image
Image
Any one can help ... ?

Thanks!!

JCC
Lima-PERU[/img]
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Postby russell@centuryc.com » Mon Jul 07, 2008 10:53 pm

Make sure you're installing with Admin rights and the IT department hasn't crippled the Admin. Also make sure any Anti-virus is disabled for the install.

Sentinel driver is a hardware driver. I think it's likely running up against some security issues.
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