KCIC-Folders duplicating pages on import

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KCIC-Folders duplicating pages on import

Postby » Wed Feb 16, 2011 7:21 pm

Hi All.

I have a weird problem using 4.1 with KC9. Importing multi-page tiffs as "Loose Pages" has them being duplicated.
It works like this:
Doc 1 - 2 pages
Doc 2 - 2 pages
In the batch I end up with:
D1P1
D1P2
D1P1
D1P2
D2P1
D2P2

And it would go on like this - showing a very distictive pattern:
(if there were 3 2-page docs)
D1P1
D1P2
..D1P1
..D1P2
..D2P1
..D2P2
....D1P1
....D1P2
....D2P1
....D2P2
....D3P1
....D3P2

Obviously each document is getting processed again for each subsequent document.
Is this a known issue with KCIC-Folders and multipage tiffs being imported as loose pages into a single batch?
I know there is the option to split into subfolders, but then the subfolders will either be imported as a document or a batch, and I just want loose pages - just as if there are scanned.

Anyone else had this problem? And workaround?
This just seems a little too obvious to be a bug - what am I doing wrong?
Cheers
- Hayden
Participant
 
Posts: 45
Joined: Tue Dec 14, 2010 8:42 pm
Location: Sydney, Australia

Re: KCIC-Folders duplicating pages on import

Postby » Tue Feb 22, 2011 4:18 pm

According to Kofax Support, this is a "Known Issue" - using VRS Server's Blank Page Deletion with KCIC-Folders causes duplicates.
I was able to reproduce it with Blank Page Deletion turned off, but VRS Server still turned on, and obviously I want to use VRS Server to clean up the images (deskew faxes, mainly). So another issue has been raised for this.
Cheers
- Hayden
Participant
 
Posts: 45
Joined: Tue Dec 14, 2010 8:42 pm
Location: Sydney, Australia


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