Batch Duplication with KCIC Folder and DFS

Ascent Collection Server

Batch Duplication with KCIC Folder and DFS

Postby giathom » Sun Mar 13, 2011 2:06 pm

Hi Everyone,

We are encountering a strange and intermittent error while using the Kofax Capture Folder Import Connector. Basically, we have a distributed scanning environment with many branches nationwide. The users scan locally and the scanned documents are uploaded to a central site using Microsoft Distributed File System (DFS) replication. (Unfortunately due to the high number of branches and users, it was not cost effective to use KCNS.)

At the central site, we have deployed the Kofax Folder Import Connector which watches specific folders and, when a scanned file is uploaded into the folder, creates a batch and imports the scanned file. This works well, however, we have found that occasionally batches are duplicated. As you can imagine this is a nightmare for users who do not want to capture everything twice.

Has anyone come across this before or have an idea how to fix it?

We are using KC9 SP2 and KCIC Folder 4.1

Any advice would be much appreciated.

Thanks,
Gia
giathom
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