Kofax Import Connector-web server-services

Ascent Collection Server

Kofax Import Connector-web server-services

Postby sgomatam » Thu Jan 23, 2014 3:51 am

Hi all,

Have configured the KC 10.0.2 with KIC-web server services to import pdf files from a share. This process receives batches nightly from 6 pm to 6 am every two hours. But intermittently for a batch class that is configured to treat imported pdfs as tiff, it fails indicating the following error in the kofax logs.

Error code 9020, description "Illegal file format (\\eprod\ascentcollectionserver\web\BATCHS~1\6A6B82~1\1401215951.pdf)"


1/23/2014 06:03:24 AM Error code 9006, description "System error (Automation error
The server threw an exception. { -2147417851 AscentCaptureModule clsXMLFileProcessor.DocumentProcess clsXMLFileProcessor.DocumentsProcess })

The whole batch of say 50-60 documents then gets rejected while importing and gets moved to the error folder. The pdfs in question have no issues, open file and when I try to reimport also works fine.

Any idea what could be causing this issue? Anyone else seeing this error?

Thanks
Sg
Last edited by sgomatam on Thu Mar 06, 2014 6:42 am, edited 1 time in total.
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Re: KIC-web server-services

Postby dkekesi » Tue Jan 28, 2014 7:01 am

Most probably it's an off-spec PDF file. If you can send us the file then we will be wiser. Until then it's just guessing.
Best Regards,

Daniel Kekesi
DocSoft Hungary
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Re: KIC-web server-services

Postby sgomatam » Thu Mar 06, 2014 6:41 am

I should have been more specific. The product used was the free Kofax import connector web server-services. The issue has been resolved by upgrading the VRS to 5.1 from the default VRS 5.0. Even though we do not use VRS on the imported edocuments, the imagecontrols in VRS handles the images better within kofax capture. This fixed all issues.
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Re: Kofax Import Connector-web server-services

Postby foosterhuis » Tue May 06, 2014 12:31 am

The filename can be maximum 128 characters and the xml is case sensitive.
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Re: Kofax Import Connector-web server-services

Postby MMIDMIS » Fri May 09, 2014 5:04 am

what version of KIC are you using?
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Re: Kofax Import Connector-web server-services

Postby sgomatam » Fri May 09, 2014 5:07 am

It is KICWS9.0R2. This is a free product bundled with KC9.0. Now Kofax has the KIC-which is a licensed and supported product.
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