Images stay in server for hours before going to the service

Ascent Collection Server

Images stay in server for hours before going to the service

Postby gtijerino » Tue Oct 16, 2007 9:17 am

Current configuration:

Server 1 - Web server (in company DMZ) - VMWare - OS is Windows 2003
Server
SP1
Microsoft Internet Info Services (IIS) 6.0
Ascent Collection Server 1.1

Server 2 - Inside firewall - VMWare - OS is Windows 2003 Server SP1
Ascent Collection Service 1.1
Ascent Capture version 6.1

Connectivity between 2 servers is NOT using ports 136-139, 445, and 1523,
as this method of connectivity violates company security directive (i.e.
uses Microsoft 'well known' ports). Instead, the connectivity is
exclusively through port 80 using WEBDAV software, as was recommended by
Kofax.

The Problem:

The problem is the slow speed of transmission between Server1 and Server2.
Currently, the Ascent Collection Service runs non-stop importing documents
from the web server for 10-12 hours a day. (Average number of images =
3500.) Oftentimes, images remain on the web server for hours before they
are imported into Ascent Capture. Because we expect this volume to double
within the next year, we need to implement a solution that provides better
throughput.

Do you have any better suggestions on how to provide fast connectivity
between Server1 and Server2? Please do not suggest 1) Removing VMware
from
the picture and replatforming on physical devices 2) using ports 136-139,
445, and 1523. Those suggestions will not work in our environment.
gtijerino
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Postby scott.hassler@kofax.com » Tue Oct 16, 2007 9:31 am

Have you tried installing more Ascent Collection Services on other Ascent workstations?
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Postby rpapa » Tue Oct 16, 2007 9:33 am

isn't 1.2 the latest version? not sure if that will help and if it works with AC 6.1
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Postby scott.hassler@kofax.com » Tue Oct 16, 2007 9:41 am

1.2 is the most current version. It is supported for use with 6.1.
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Postby rpapa » Tue Oct 16, 2007 9:58 am

just curious, are you using some other app to put the images in ACS?
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Postby kc_taylor » Wed Oct 17, 2007 12:47 pm

Additional versions of the Ascent Collection Service would require additional web servers with Ascent Collection Server software. We've considered this, but this doesn't seem like a realistic solution.

Capio is the application that we are using to put images out to the Ascent Collection Server.
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