Xtrata error

Xtrata error

Postby » Wed Jul 18, 2007 11:23 am

I just changed the sample page on my batch class, went into Xtrata to change the classification images ...

When I went to segment the pages a box flashed for a second that said about a fine reader error ...

I tried to segment again ... it then through, but when the Xtrata module runs the error:

'No OCR results for Sample Page available, redo segmentation for current batch class.'

and

'No sample page found for form type ... '

Any ideas? I have Xtrata 1.7.208.0

-Jenn
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Postby » Wed Jul 18, 2007 2:12 pm

Might want to exit everything and go back in. Maybe even reboot and see if it behaves. I don't remember Xtrata problems, but I've had cases where I've had to exit Admin to get things working again.
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Postby » Thu Jul 19, 2007 5:31 am

I tried that and it didn't work, so I finally did a reinstall, actually repair, on the Xtrata and that worked.

Thanks.

-Jenn
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