Error Running INDICIUS 6 Script

Error Running INDICIUS 6 Script

Postby Randymn » Tue Jul 13, 2010 4:18 am

After a succesful build of the model with no modification made to any of the script files used for running the model, I get the followng error.

Error -2147467259 (The sortedIndex must be in the range between 0 and ClassCount -1 in procedure ClassifyText of Clas Module clsNewClassifier)

Seems to occur with UNKNOWN documnet types, of which right now all are unknown for some reason after the last build.

Has anyonesuccesfully elimnated this error while running RTT? Same error occurs at runtime also.

Thanks
Randymn
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Re: Error Running INDICIUS 6 Script

Postby Randymn » Thu Aug 05, 2010 7:56 am

Still unresolved. I monitored this error during processing and it is not predictable as to why or when it occurs. The run time error is:

Please check that the file is a text-based classifier file., ,
2010-08-05 10:34:28, 0x00000018, 0, 0x00000000, 0x00000000, 0x00000000, \\ballad\ASCENTSV, Neurascript.IForm, TREMOLO, (IFMgr 6.0.20674), <NONE>, 0, [ERROR] Error (-1) in function 'Classifier.ClassifyText'., ,
2010-08-05 10:34:31, 0x00000018, 0, 0x00000000, 0x00000000, 0x00000000, \\ballad\ASCENTSV, Neurascript.IForm, TREMOLO, (IFMgr 6.0.20674), <NONE>, 0, clsScriptTextRead.Terminate: There was an error [-2] destroying the classifier ''., ,
2010-08-05 10:34:37, 0x00000018, 0, 0x00000000, 0x00000000, 0x00000000, \\ballad\ASCENTSV, Neurascript.IForm, TREMOLO, (IFMgr 6.0.20674), <NONE>, 0, Classifier.ClassifyText: There was an error [-2] loading the Classifier file '\\tremolo\ES 2010Resources\Document text classifier.ibc'.

Kofax Support staff tyold me model was too large so I shrunk it down to about 100 form types with a maximum of 70 samples for 3/4 of the forms. IBC file is down to 85 MB and I can't see shrinking it any more.

I have lowered words parameter to use 3000 per form, but this doesn't have much effect on IBC file size. Only changes that really bring file size down is to remove forms from the model.

At this time I can run about 500 to 700 documnets before beginning to see the error. Max memory being utilized is about 500 MB with the normal usage of around 350 MB. Server is Windows 2003 SP2 3 Ghz CPU with 4 GB RAM installed.

Versions are at Ascent 7.5 running Indicius 6
although same error can be seen using Capture 8.

I should also add that the error does not appear with same batches and what errored out once can be run successfully on a second attempt.
Randymn
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Posts: 18
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Re: Error Running INDICIUS 6 Script

Postby Randymn » Wed Jun 01, 2011 4:03 am

UPDATE
Installed all patches and we have found that limiting the size of the documents reduces the occurance of his error. Monitoring the error during run time will display an 'array out of memory' error when a large documnet is encountered and can be reproduced every time.

We reboot the machine daily suspecting a memory leak and restrict size of documnets to less than 20 pages and still find that the error will occur.

Error received is [ERROR] Error (-1) in function 'Classifier.ClassifyText'.

System is running Capture verson 8 SP 5 with INDICIUS 6 patch all patches applied.

I understand the patch installed was to address this issue, and we have only installed to the server running INDICIUS Recogntion to see if problem is corrected.
Randymn
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